Information for Parents Information for Parents
How Should Parents Communicate With The School?
Communication lines to be followed:
The first point of contact for parents, depending on the nature of the concern, is with the Tutor, the relevant Year Team Leader or Pastoral Support Assistant (PSA). They will be able to direct you to the right person to contact if they are unable to help.
If you have a general enquiry you can contact us by email or by telephone
Staff can be contacted by e-mail by using their first initial and surname followed by @actonhigh.ealing.sch.uk. Click here to find key staff members list.
If you contact us by telephone the reception staff will be able to answer your query or refer you on to someone who can.
If you telephone the school and ask to speak with the relevant person, please note that not all teachers have offices or phone extensions and you may have to leave a message with reception.
Best Time to Contact
08:00am to 08:30am
11:05am to 11:25am
12:25pm to 13:23pm
After 3:30pm
Although the times noted are the times when the majority of the staff are available, it is not always possible to indicate other commitments such as meetings or training sessions that staff may be involved in at these times.
Make good use of the student planner as a direct means of communication with your child’s tutor. There is a space at the end of each week where you can write a note to the tutor or to a subject teacher. We also ask that you sign the planner each week to indicate that you have checked homework.
Please do not be disappointed if you have not been able to make contact the first time – remember teachers do have heavy teaching commitments and it is not always possible for them to take or make telephone calls.
Do leave a message on the voicemail giving your name, telephone number, e-mail address wherever possible and a time when you might be available.
Please do not turn up at the school to see a member of staff without appointment, as you are likely to have had a wasted journey.
Each Key Stage is line managed by a member of the Senior Leadership Team. If your concern is of a nature that’s not possible for the Year Team Leader, Tutor or Subject Teacher to address, you could speak to the line manager.
The reception staff will be able to direct you to the relevant member of staff.
If you still feel that the matter has not been sufficiently dealt with you can put your concerns in writing to the Head. If it is an urgent or delicate matter you can arrange an appointment to see the Head through her Personal Assistant (PA). The Head’s PA will ensure that you have followed the line of communication outlined above before offering you an appointment. All matters addressed to the head will be logged.
If you wish to make a complaint about a member if staff this should be made in writing to the Head